About The Gazette Search Back Issues Contact Us    
The newspaper of The Johns Hopkins University August 18, 2003 | Vol. 32 No. 42
VP Named for Human Resources

Charlene Moore Hayes on a recent visit to Baltimore from North Carolina, where she is the associate vice chancellor for human resources at N.C. State. She will assume her JHU post by Nov. 1.

Charlene Moore Hayes of N.C. State to succeed retiring Audrey Smith

By Greg Rienzi
The Gazette

Charlene Moore Hayes views her greatest strength as "relationship building." As the university's newly appointed vice president for human resources, Hayes will undoubtedly utilize this talent as she helps prepare Johns Hopkins for the expected growing pains associated with the upgrading of many of its business-related services and functions.

Hayes, currently associate vice chancellor for human resources at North Carolina State University, will join Johns Hopkins no later than Nov. 1. She replaces Audrey Smith, who has served as vice president for human resources for the past seven years and officially retires from the post on Sept. 2.

Meg Sonneborn, deputy to the senior vice president for finance and administration, James McGill, will serve as acting vice president until Hayes arrives.

McGill said that Hayes, who has a proven track record of an inclusive brand of leadership, will be instrumental as Johns Hopkins puts in place a new enterprisewide business system, HopkinsOne, that will effectively tie together and streamline selected business functions, including purchasing, accounts payable, payroll, general ledger, materials management and human resources. The current schedule is for the design stage of the Web-based system to begin next year and its implementation to be phased in from 2006 to 2008.

"Charlene is a person who is team oriented, focused on the 'we,' not the 'I,' approach to dealing with issues," McGill said. "Her background and skills will be particularly useful as we revamp the HR business processes in implementing the new HopkinsOne systems."

Hayes, who has been at N.C. State since 2000, said that she initiated somewhat of a "cultural change" at that institution aimed at improving the customer service abilities of the university's human resources department. She also led the successful merger of the academic and staff human resources functions, which resulted in significant efficiencies for the institution.

"[At N.C. State], the single thing that I'm most proud of is turning the human resources organization around in the eyes of the community, so that we are now viewed more as a customer- and service-oriented organization," said Hayes on a recent visit to Baltimore. "The key, in my opinion, is being less bound by rules as we actively try to work with those in the campus community to achieve their goals."

Hayes previously worked at Purdue, where she held a variety of positions before becoming its chief human resources officer, and at the University of California, San Diego.

McGill said that Hayes sorted to the top of an "excellent group of finalists" recommended by the search advisory committee, which was chaired by Herb Hansen, senior associate dean for finance and administration at the Johns Hopkins Bloomberg School of Public Health.

"I am extremely grateful to the committee for its work and its success in selling Johns Hopkins to prospective candidates," McGill said. "Charlene brings to Hopkins a decade and a half of HR leadership experience in other universities. At both [Purdue and North Carolina State] she had a record of successfully taking on increasing responsibilities. She also leaves at both of those places a string of accomplishments in leading HR changes to better accommodate the internal customers."

Hayes, who grew up in the small town of Holly Springs, Miss., began her human resources career as a labor/employee relations specialist in Maryland's Montgomery County government.

A 1978 graduate of Cornell University, where she majored in Africana Studies, Hayes earned a law degree in 1984 from George Washington University. She is married to Floyd W. Hayes III, an associate professor of political science and multidisciplinary studies at N.C. State; the couple has four children.

Hayes said she is happy to be returning to Maryland and to be given the opportunity to work for an institution like Johns Hopkins.

High on her list of priorities, she said, are continuing the efforts of her predecessor in the area of institutional diversity and helping "meld the functional areas and the technology people" during the design and implementation phases of HopkinsOne.

"What HopkinsOne has in common with what I've done at Purdue and N.C. State is the culture shift that will be required to make it successful," she said. "I'm referring to getting people to work together and then ultimately agree upon how Johns Hopkins will use HopkinsOne. That is the challenge: having one system yet meeting a variety of approaches and needs."

Hayes said that in her line of work the key to success is partnership building and working for the common good.

"Personally, my goal in facing any problem is to work with the people who are involved and come up with a solution that best fits the needs of as many people as possible," Hayes said. "What relationship building is all about, in my opinion, is getting people to come to a consensus on an approach, and I hope my ability to do this will serve Johns Hopkins well."


The Gazette | The Johns Hopkins University | Suite 100 | 3003 N. Charles St. | Baltimore, MD 21218 | 410-516-8514 |