Frequently Asked
Questions
Forgot your User ID or password
I am a JHU student and want to set up “Authorized User(s)” to
view/pay my account
I want to view/pay my bill
I am an “Authorized User” and want to view/pay my
student’s bill
Billing Questions
Can I pay my bill over the phone
Can I pay my bill with a credit card
Can I transfer excess credit on my student account to my J-Card
Do I have to pay my balance in full
Can I pay by installments
Federal Work Study
About FERPA Law
Returned and Post Dated Checks
Third Party Billing
Employer pays at the end of the semester
I receive JHU Tuition Remission
Forgot your User ID or password?
Please contact our Information Technology Help Desk at help@jhu.edu or dial (410)
516-HELP for assistance with your account. Please
note there is a delay when waiting for a telephone response due
to high volume of calls.
I am a JHU student and want to set up “Authorized User(s)” to
view/pay my account.
You can allow others access to your account
by going to https://isis.jhu.edu and
choosing the “View
My Bill” selection which enables you to set up authorized
payers to view/pay the account. After you have set up users
it is your responsibility to share the assigned login and password
with additional viewers.
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I want to view/pay my bill.
You may view/pay your student account balance at https://isis.jhu.edu and
then select the “View My Bill” option. If
you have further questions please contact us at (410) 516-8158,
Monday thru Friday 8:30 a.m.–4:30 p.m.
I am an “Authorized User” and want to view/pay my
student’s bill.
You may view/pay your student’s account balance at https://isis.jhu.edu by using the login designated for you by the student, which will allow you to view and pay the account. If you have further questions please contact us at (410) 516-8158, Monday thru Friday 8:30 a.m.– 4:30 p.m.
Billing Questions
If you have questions regarding your account please contact us
at (410) 516-8158, Monday thru Friday 8:30 a.m.– 4:30
p.m. You may also contact us via
email.
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Can I pay my bill over the phone?
No you are not able to pay by telephone. However we offer the following options when paying your account:
We accept personal checks, money orders, traveler's checks,
and wire transfers.
Credit cards are NOT accepted for full time students.
International Wire Transfers - Western Union for International Payments
Johns Hopkins University has engaged Western Union Business Solutions to facilitate the receipt of student fees by the Johns Hopkins University from international students. This payment option allows students to pay the university their student account balance in the currency of your choice and provides a simple and secure method for initiating payments electronically. We encourage all international students to choose this cost effective and efficient method of payment to the Johns Hopkins University.
Click to begin the wire transfer process or you can reach this information in ISIS, under Billing - Summary or Billing - Statements - the "Actions Box" includes a link: "Pay by International Wire Transfer"
Mail:
Johns Hopkins University, Homewood Student Accounts, P.O. Box 64701, Baltimore, MD 21264-4701
In Person:
Garland Hall, B031 8:30 a.m.– 4:30 p.m. Monday thru Friday
Can I pay my bill with a credit card?
ONLY evening school students (Advanced Academic Programs & Engineering
Programs for Professionals) are allowed to pay tuition via
Visa, MasterCard, and Discover. Credit card payments are not accepted for full or part-time
students attending Kreiger School of Arts & Sciences
and Whiting School of Engineering during the fall and spring
semesters.
Can I transfer excess credit on my student account to my J-Card?
Yes, you may transfer any true credit balance in your student
account to your J-Card via the web.
Do I have to pay my balance in full?
The University must receive the full AMOUNT DUE by the due date.
If full payment is not received by this date registration and
continuing enrollment may be denied.
If JHU accepts payments that contain or reflect "paid in
full", or other restrictive endorsements, JHU does not lose
any of its rights to collect any amount due.
Can I pay by installments?
To help you afford education expenses, Johns Hopkins University-Homewood Campus is pleased to make the services of Tuition Management Systems (TMS) available to you and your family (available to full-time undergrads only.) TMS' Interest-Free Monthly Payment Option allows you to spread your education expenses over smaller monthly installments for only a small enrollment fee. There is no interest and no pre-qualification or credit check for this service. With this payment plan you have 24-hour access to account information, and personal account service Monday through Saturday. Education Payment Partners are available to help you determine the best payment option for your education costs. For more information on your specific payment options or to enroll in the Interest-Free Monthly Payment Plan, visit TMS' website at http://www.afford.com/homewoodcampus or call 1-800-722-4867 and speak with an Education Payment Partner.
Federal Work Study
These funds are not applied to your student account. You will
be paid weekly through the University's payroll system by the
employing department based on the hours you work. Your work-study
check cannot be applied to your account. You must deposit
the paycheck in your personal banking account and write a check
payable to the University.
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About FERPA Law
http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html
Returned and Post Dated Checks
A check not honored by the bank is subject to a $25 returned
check fee. The University reserves the right to require a cashier
or certified check on future payments. The University does not
accept post-dated checks.
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Third Party Billing
Third Party Payment is when a domestic or foreign company, corporation,
state or government agency has been granted, by JHU, special
billing arrangements to cover tuition and other fees for students
that they sponsor. JHU must have a letter of authorization on
file.
Letter of Authorization from the Sponsor includes:
- student’s name
- student’s ID#
- semester employer is covering
- charges they will be responsible
for
- address where to send the bill
- contact person’s name
and telephone #
- signature of appropriate officer (H.R., supervisor,
etc . . .)
- purchase order if required by employer
Employer pays at the end of the semester.
Employer reimbursement is not a method of payment for
registration. You
must make a personal payment at the time of registration and
wait for your reimbursement from your employer.
I receive JHU Tuition Remission.
An approved original tuition
remission voucher and the tuition remission application must
accompany the registration. Please
note that students are financially responsible for dropped courses
paid for with tuition remission. Students receiving tuition
remission benefits from JHU should read the contract carefully. Call
the Center for Training & Education at 443-997-6890 to address
any questions.
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